We do not offer refunds due to personal dissatisfaction. Instead, we provide content in the form of demonstrations, FB LIVE Q&A's, and hair tutorials on a variety of hair types, so that you are able to make an educated purchase. If you are unable to achieve your desired results, please contact us at firstname.lastname@example.org and we will happily assist you.
If your parcel arrived damaged, please email support@photogenichaircare with photos of your shipping box and damaged product and we will file an insurance claim with the USPS on your behalf, and we will send you a replacement immediately. We do this as a professional courtesy.
Our parcels are mailed through USPS Priority Mail and are tracked and insured for your protection. If your parcel shows as “delivered” in the USPS system but delivery has not actually occurred, you shall file an insurance claim with the USPS directly for the missing parcel at: https://www.usps.com/help/claims.htm.
STE. A-101 - 122, Las Vegas, NV 89147, United States. Customers must use a trackable shipping service and provide the shipping tracking number. We don't guarantee that we will receive your returned item.