Refund policy

PHAMILY HAIR CARE

Refunds & Returns Policy

Thank you for your purchase and support. Due to the nature of our products, we do not offer refunds or accept returns for Phamily Hair Care items based on personal dissatisfaction.

Because our products contain natural ingredients and are applied directly to the scalp and hair, we must uphold strict standards for product safety and hygiene. Once a jar has been shipped, we cannot verify whether it has been opened, handled, or stored properly. For this reason, returned products cannot be restocked or resold under any circumstance — even if they appear unused. This ensures that every customer receives only fresh, uncompromised product.

That said, our commitment to your results doesn’t stop at the jar. We provide:

• Weekly live Q&A sessions with our team to guide you in real time

• Step-by-step tutorials for application and styling on various hair types

• Access to a private Facebook group with 20,000+ members sharing progress, tips, and real-time support

Our goal is to help you achieve the results you're looking for, with both the product and the resources to use it effectively. If you’re experiencing issues or have questions about how to use your product, please reach out to us at support@phamilyhair.com — we’re here to help.