FAQ's

FAQ's

Discounts aren’t allowed to be used with subscription purchases, just one-time purchases.
Exactly. From moisturizing leave-in conditioners, oils, and styling gels to products claiming to provide curl definition, reduce shedding, and repair damage, you can be left wondering which products and what combinations will work for you. You could end up investing hundreds, maybe thousands, of dollars collecting countless products that remain unused because they failed to provide you with the results you had expected.Phamily Hair Care is an all-in-one leave-in conditioner, sealer, styling gel, blowout cream, damage repairer, and hair strengthener that replaces any other styling products you’ll ever need.
Phamily Hair Care is a salon quality product. It is made with the finest of hair nourishing ingredients.  For just $75.00 (retail pricing) you receive a whopping 32 oz. That’s 3 to 16 times the amount you’d normally receive from other companies. In order to achieve the results you get from just one jar of Phamily Hair Care, you would need to buy multiple products.  Phamily Hair Care is a true money saver, not to mention it delivers great results CONSISTENTLY!  
The best way to know if Phamily Hair Care will work for you is to give it a try. However, if you’re skeptical of buying one more product, join our  Facebook community and see the results and testimonials from people just like you who share your hair type and goals.
Yes, Phamily Hair Care is completely all-natural, vegan, and cruelty free. We pride ourselves in using the highest quality ingredients available to formulate Phamily Hair Care. This is why our ingredients are prominently displayed on our jar label. They are as follows: Water, Carbomer, Shea Butter, Coconut Oil, Propylene Glycol, Soy Protein, Wheat Protein, Glycerin, Mango Seed, Aloe, Avocado Oil, Kernel Oil, Neem Seed, Hibiscus Flower, Carrot Oil , Vitamin E, Benzoic Acid, Olive Oil, Fragrance & Color. 
We currently only produce our revolutionary all-in-one hair care product.  
Yes. Phamily Hair Care allows you to detangle as you apply, which will cut down the time spent finger detangling dry hair or pre-pooing (an oil treatment done prior to shampooing and conditioning). Also, once you’ve begun using Phamily Hair Care, you will experience a reduction in tangles and single strand knots that normally occur due to dryness. Phamily Hair Care can reduce your wash day time significantly, leaving you more time to be great!
Yes, Phamily Hair Care’s nurturing formula creates an optimal environment for hair growth. On average, most people’s hair grows half an inch per month. Scalp health and genetics also can have an impact on how quickly and how long your hair will grow. However, Phamily Hair Care has been proven to fill in and thicken thinning hair, especially along the hairline, promote length retention, and reduce hair shedding. Healthy, moisturized hair is less prone to breakage.
No. Healthy hair thrives on moisture. The first ingredient in Phamily Hair Care is water, and one application provides your hair with all the moisture it needs. This is why you can apply Phamily Hair Care to dry hair and still achieve lustrous and amazing results. When correctly applied, your hair will feel soft and moisture rich. Even though Phamily Hair Care is a replacement for your styling gel, it will not produce a hard or crunchy feel that products that contain certain kinds of alcohol do. 
Some alcohols found in other products wick moisture from your hair, which causes the cuticle to roughen and leaves your hair dry, brittle, and frizzy. Phamily Hair Care contains water and penetrating oils. You’ll get all the curl definition and none of the crunch!
Yes. Adding chemicals to your hair can weaken or denature your protein strands, leaving them prone to breakage. Phamily Hair Care helps to strengthen your hair, reversing some of those chemical effects, and because it conditions the hair so well, you may not even be able to tell that your hair has been chemically treated. Our permed customers have reported using Phamily Hair Care as a deep conditioner before proceeding with their normal shampoo and conditioning routine.
Heat damage is characterized by hair that
fails to return to its natural state when wet. Depending on the amount of damage, curls can appear looser or even completely straight. Your hair is also prone to dryness and breakage due to split ends and damaged cuticles. Unfortunately severe heat damage can be irreparable. However, moisture can help to repair your hair.One of the main results of heat damage is excessive drying, so your hair desperately needs as much moisture as possible to regenerate its health.Phamily Hair Care’s moisture rich properties can help you back on the road to healthy hair!
Yes. No matter what stage you’re in on your hair journey, Phamily Hair Care can work for you.
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Yes. Phamily Hair Care plumps and thickens even the finest strands. It also grows thinning hair and allows it to look fuller in the process. But don’t take my word of it. See what our customers have to say!
Yes. Just read these customer testimonials!“My brother was thinning/balding in his crown and after a few weeks' use, to his great surprise, it filled in nicely. I've been using it maybe 6 weeks. I am cautiously optimistic. My hair seems to be thickening.” “I've never posted so much in my life, but that's what happens when I find something that works—I just gotta tell everybody! I stopped relaxing my hair because it was getting thinner. It thickened up some just by going natural, but I think it's growing even more now. And there's much less loss of hair on wash day!”
Yes. Phamily Hair Care works on all hair and curl types. Whether you are 3C or a 4C natural, Phamily Hair Care can work for you!
We men want to look good too! Phamily Hair Care has a pleasant yet non-floral scent that works for both men and women. You can also use Phamily Hair Care to moisturize beards and facial hair as well.
Phamily Hair Care is a completely nontoxic product. The ingredients include: water, shea butter, soy and wheat proteins, mango seed, aloe, avocado oil, coconut oil, kernel oil, neem seed, hibiscus flower, carrot oil, vitamin E, and olive oil. However, Phamily Hair Care does contain some synthetic chemicals commonly used in food and cosmetics to prevent water from separating from oil components. You can safely use it on children of any age.
Yes. Phamily Hair Care works on all hair types, including human and synthetic hair extensions. 
Yes! Whether your hair is straight, wavy, curly, or kinky, Phamily Hair Care can work for you!
Yes. Due to Phamily Hair Care’s amazing moisturizing effect, we have customers reporting an elimination of dry, itchy scalp.
How long a jar will lasts depends on your hair and how often you use it. The product is meant to be applied extremely liberally, which is why we provide you with such a large amount of product per jar. Personally, I have long, super thick hair and use about a jar every 2 ½ weeks. But remember, Phamily Hair Care replaces your leave-in conditioner, sealer, and all your styling products, so make sure that you use enough to get the desired results.
Phamily Hair Care is good for at least three years, if stored at room temperature.
We currently sell exclusively through our website.
We do not have a formal jar recycling program, but we encourage our customers to recycle or repurpose their jars.
No. We only produce a 32 oz jar.
Yes! At checkout, you will be given the option to use Shop Pay as one of your payment method choices. It will allow you to pay your order in installments. Please see their website for more details.
Shop Pay is an accelerated checkout that lets customers save their email address, credit card, pay in installments, and shipping and billing information to complete their transaction faster the next time they are directed to the Shopify checkout. Please see their website for more details.
At checkout, you will be given the option to use Shop Pay as a payment method. If this is your first time using Shop Pay, you will be prompted to create an account through them. Returning Shop Pay customers will need to log in upon checkout. For further details about the Shop Pay signup process, please visit their website.
According to the TSA, you are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams, and pastes through the checkpoint. These are limited to 3.4 ounces (100 milliliters) or less per item. This is also known as the  3-1 1 liquids rule.You can either travel with your Phamily Hair Care in your checked luggage or put it in a 3 oz. container or smaller. However, more than 3 oz. is required for a complete application. We suggest doing a full application before your trip and bringing a small amount of Phamily Hair Care along to keep your curls poppin’! You can mix one tablespoon of product with 8 oz. of water in a spray bottle for daily refreshes. This will definitely stretch the small amount of product allowed. You can also bring multiple 3 oz. containers to sustain you during longer trips.
We are currently accepting Shopify Pay, Shopify Pay Installments, Apple Pay, Google Pay, PayPal, and all major credit cards.
We do not have a refer-a-friend program, but encourage you to visit our socal media to stay abreast of new developments.  https://linktr.ee/PHAMILYHAIR
Yes. And too many to list here. Check out our tutorials and join the  Phamily Hair Care Facebook community to learn how to take your hair to the next level.
Phamily Hair Care can be used to train and thicken eyebrows, condition beards, and as a UV protectant on skin. And probably some other uses we haven’t discovered yet!
Please log into your account and update directly or email customer support at support@phamilyhair.com.
Please log into your account and update directly or email customer support at support@phamilyhair.com.
Please email support@phamilyhair.com for further assistance.
Please email support@phamilyhair.com for further assistance.
Please follow our social media for the latest updates and sign up for our newsletter emails on our website.
We are not accepting new subscriptions at this time. Please follow our social media for the latest updates and sign up for our newsletter emails on our website.
Please log into your account to cancel your subscription or email support@phamilyhair.com.
Please email support@phamilyhair.com for further assistance.
We do not allow coupons/promotional codes on subscriptions - only jar-only orders.
To redeem points, please log into your account, click rewards, then click redeem. The points are only available to be used on jar-only orders - not subscriptions.
You earn points as part of our reward program. Once you make a purchase, it will automatically add points.
Points are NOT used on subscriptions.
Yes, we can. We need your permission to charge your card.
Please email support@phamilyhair.com.
Please email support@phamilyhair.com.
We do not provide phone support at this time - only email.
We do not charge your card without your permission. You selected the subscription option.
We can cancel a subscription anytime.
Follow our social media for all updates - link to the group.
No, we do not sell the formula.
Phamily Hair Care is completely all-natural, vegan, and cruelty-free. We pride ourselves on using the highest quality ingredients available to formulate Phamily Hair Care. They are as follows: Water, Carbomer, Shea Butter, Coconut Oil, Propylene Glycol, Soy Protein, Wheat Protein, Glycerin, Mango Seed, Aloe, Avocado Oil, Kernel Oil, Neem Seed, Hibiscus Flower, Carrot Oil, Vitamin E, Benzoic Acid, Olive Oil, Fragrance & Color.
Please email support@phamilyhair.com with all information/pictures.
Please send pictures - how did you receive your jar in what type or box/envelope? Please email support@phamilyhair.com with all information/pictures.

APPLICATION

Yes! We have hair tutorials for all types of hair and genders on our website. Click here to view them. 

All of the above. When Phamily Hair Care is applied to wet hair, you are likely to experience more shrinkage, if you have curly or kinky hair. For more stretched curls, apply to hair when it is dry or slightly damp. This product can do anything, and each customer uses it differently because we all have different hair and seek different results. We encourage you to experiment with it. 

Phamily Hair Care has a brown tint to provide UV protection. Phamily Hair Care can darken your grays if you want it to. Just apply generously straight from the jar. Many people like this because it extends the time between colorings. However, if you don’t want to alter the color of your gray hair, simply rub a small dab of Phamily Hair Care in the palms of your hands 10-15 seconds before applying, and it turns into a white cream that won’t leave any color or residue once dry.

Once you’ve experienced Phamily Hair Care, you may find that it works well in conjunction with other hair care products. However, Phamily Hair Care was designed as an all in one solution to all your hair care needs. To see how to style your hair using only Phamily Hair Care, please visit our online tutorials page for more styling tips.

You may not have worked Phamily Hair Care completely into your hair. We suggest using the “shingle method” (see our tutorials for a demonstration) to ensure that the product coats each strand and doesn’t just sit on top of your hair. You should also allow your hair to completely dry before taking down twists or braids to achieve the best results.

Make sure you’re using enough product and that you apply from the scalp to the ends of the hair for consistent coverage. Also, when you apply Phamily Hair Care to shoulder-length hair, make sure the product isn’t absorbed by movement/friction with your shirt/neck. To correct this issue, reseal your ends and either loosely pin up your hair or cover your shoulders with a fabric that does not promote friction until it dries. You can always add more product to add additional moisture to help define curls.

Dry hair issues typically occur for two reasons: (1) when you lie down on your hair when it isn’t completely dry, the hair dries together (Phamily Hair Care works as a hair gel); or (2) enough product was not added at application, so it doesn’t dry as moisturized as you would like. Just add more. If your hair feels Dry/Hard with every hair product that you use then you may need to check the quality your water. Hard water is known to increase dryness and cause brittleness.  

It is possible to apply too much Phamily Hair Care. This issue likely results from applying the product a bit too heavily in a particular spot or reapplying Phamily Hair Care instead of reactivating the product already on your hair with water. Just mist your hair lightly, let the water absorb for a few minutes, and then run your fingers down your curls from root to end to evenly distribute all the product in your hair. 

Your hair’s porosity not only affects the way it looks (e.g., shine, dullness) but it also affects the way your hair absorbs and retains product. High porosity hair absorbs moisture quickly but also can leech moisture and become dry when not properly sealed. Low porosity hair has strands that are difficult to penetrate, and therefore product may rest on top of the hair.

To determine your hair’s porosity, it’s best to examine your hair when you are washing it. Saturate your hair in the shower for a few minutes. Some areas of your hair may take longer to absorb moisture than other parts. This is where you will see that the sections that are pliable and feel full of water have a higher porosity than the parts that are still frizzy and don’t look and feel heavy.

Phamily Hair Care works on all hair types. However, the application will vary depending on the porosity of your hair. Low porosity hair or sections may need to be damp before application to fully absorb the product.

We suggest applying Phamily Hair Care section by section using the “shingle method” (see our tutorials for a demonstration).

Phamily Hair Care can be left on straight hair like a leave-in conditioner or rinsed out like a deep conditioner. It’s really up to you which method works best at achieving the results you want. 

Yes, our product is safe for all ages.

No, this product is for everyone.

Yes, this product is safe for all ages.

Yes, men can use our product.

STYLING

The amount of curl you experience will be dependent on the health of your hair when you begin using Phamily Hair Care. Healthy hair will achieve far more dramatic results than damaged hair. However, over time with consistence use overtime, as Phamily Hair Care conditions and repairs your hair, you should see increased curl definition even in 4B/4C hair. Many of our customers had never realized they had a curl pattern before using Phamily Hair Care!

Phamily Hair Care actually reduces shrinkage. However, the amount of shrinkage you experience is determined by how the product is applied. If your desired effect is reduced shrinkage, apply Phamily Hair Care liberally to dry hair and add a sufficient amount of product to your ends, which will help stretch your curls as it dries. 

We recommend using a clarifying shampoo before your first use of Phamily Hair Care to strip away all other products. Washing the hair three times with the clarifying shampoo that it is squeaky clean and will allow the product to penetrate uninterrupted. You should then generously apply your Phamily Hair Care as needed. After your first use of Phamily Hair Care, you can proceed to use your normal Shampoo/Conditioner.

Phamily Hair Care creates amazing Wash and Go’s, blowout, twist, twist out, plaited, braid out, and Bantu knot results. You can use Phamily Hair Care to achieve any style you want! We have a wide variety of hair types demonstrating Wash and Go’s on our online tutorials. Go check them out!

Yes. For an afro with amazing curl definition, just apply Phamily Hair Care to wet hair to allow your curls to shrink to their tightest coil. Then pick out your hair from the root to fluff and extend.

There are several ways to use Phamily Hair Care. We rarely get complaints, but when we do, we usually are able to resolve the issue by helping the customer use the product better to achieve the desired result. Watching our tutorials, reference our product usage chart, and check out our Facebook group that has more than 4 years of customer Q&A’s.

If you enjoy wearing your hair in twists and braids, then Phamily Hair Care can help you with those styling goals. However, once Phamily Hair Care is applied, it moisturizes and conditions continually, making it the ultimate protective style even when you’re wearing your hair out. You’ll no longer have to worry about the sun or cold drying out your hair or humidity ruining a style. 

Yes. You can use Phamily Hair Care to tame flyaways and frizz on braided and loc’ed hair. Phamily Hair Care keeps locs conditioned, and promotes their growth. However, we recommend getting under a dryer, if you usually use a dryer, when conditioning your locs, as dense hair does take a very long time to dry. You should use Phamily Hair Care between loc sessions to keep your hair conditioned. Phamily Hair Care doesn’t loc hair but will keep those mature locs looking healthy and amazing! 

Yes! You have now found a hair product that you love that helps you achieve all your hair goals. You should always feel empowered to let your stylist know what you’d like done to your hair and which products you want used. You can always show your hairstylist our online tutorials for usage reference.

Yes! This is another effective method of using our product. 

Braid your hair immediately after applying Phamily Hair Care. You can apply the product in sections and plait as you go. Smaller plaits will decrease your drying time, but you can sit under the dryer to speed the process. 

Applying Phamily Hair Care before putting your hair in a long-term protective style will yield even greater results than styling alone. Phamily Hair Care will condition and moisturize your hair while your hair is protected. You can use Phamily Hair Care to help maintain your protective style i.e. edges and the nape of your neck.

Drying time depends on the length and density of your hair.

Yes, all hair types can use our product.

Link for the tutorials on our website and Youtube videos for specific styles.

MAINTENANCE

1) Do a light or generous water mist—however much your hair needs to get you back to your optimum moisture level. Work the water through with your hands.

2) If your hair still doesn't rehydrate enough after the water mist, run a little bit more product through the hair, taking care to focus on the ends.

If these two steps don't work, only then use trial and error to see what else may assist, but I promise that for the majority of you, these are going to be the only steps that you need to rehydrate the hair and reactivate the product. Phamily Hair Care is definitely low maintenance; it's just not "no" maintenance.

Depending on the length of your hair, you can put your hair into a pineapple (i.e., a loose ponytail on top of your head) and wrap it with a satin scarf before bed. Or simply sleep with a satin bonnet or on a satin pillowcase.

Try misting with water first to reactive the product already in your hair. Only if your hair still feels dry should you apply more product to your ends and problem areas.

Once you’ve applied Phamily Hair Care correctly, your hair will stay detangled, especially if you wash your hair in sections.

This depends on you and how much you apply on wash day. The more Phamily Hair Care you use to condition your hair on wash day, the longer your styles will last. I typically maintain my hair every day, but the maintenance only takes 2–3 minutes. If you need more, add more. Phamily Hair Care is very simple to use!

No. The humidity and moisture created by your sweat will actually reactive Phamily Hair Care, keeping your hair soft and bouncy throughout your workouts!

SHIPPING

All orders are shipped through USPS Priority mail. Orders are typically fulfilled within ten (10) business days (M-F). Once fulfilled, orders typically arrive within 1-3 shipping days thru USPS Priority Mail.  Order tracking and shipping insurance comes standard with all orders.

Once fulfilled, orders typically arrive within 1-3 shipping days thru USPS Priority Mail. Order tracking and shipping insurance comes standard with all orders.

Once your order has been fulfilled and is ready to ship, you will receive an email notification with a USPS tracking number. For the most up-to-date tracking information, we highly recommend visiting the USPS site to track your package directly through them.  

We ship internationally to US military bases. Otherwise, we currently ship exclusively in the United States, but have plans for expansion in the upcoming months. Sign up for our newsletter to stay up to date on all the latest Phamily Hair Care news!

Unscanned Jars

If your parcel has not been scanned in by the USPS after 30 days of being presented to the USPS, then we will resend you an identical new order. As a courtesy, we will file a claim with the USPS only after these 30 days have elapsed. Yet you are welcome to file the claim on your own if you do not wish to wait 30 days. If you choose to file a claim on your own, we will then be unable to intervene with the USPS on your behalf.

No Movement & In-Transit Jars

If there has been no movement or your package has been in transit for more than 30 days, then we will resend you an identical new order. As a courtesy, we will file a claim with the USPS only after these 30 days have elapsed. Yet you are welcome to file the claim on your own if you do not wish to wait 30 days. If you choose to file a claim on your own, we will then be unable to intervene with the USPS on your behalf.

After purchasing your jar, you will receive an email onceyour order ships with tracking information.

Please contact USPS directly as well as your local post office.

Please visit
https://www.usps.com/help/claims.htm
to file a claim. Feel free to email us directly at support@phamilyhair.com.

You can call USPS directly or send them an email. We alsorecommend contacting your local post office.

If your parcel has not been scanned by USPS after 30 days ofbeing presented to them, we will resend you an identical new order. As acourtesy, we will file a claim with USPS only after these 30 days have elapsed.Yet you are welcome to file the claim on your own if you do not wish to wait 30days. If you choose to file a claim on your own, we will then be unable tointervene with USPS on your behalf.

No Movement & In-Transit JarsIf

There has been no movement or your package has been intransit for more than 30 days, then we will resend you an identical new order.As a courtesy, we will file a claim with USPS only after these 30 days haveelapsed. Yet you are welcome to file the claim on your own if you do not wishto wait 30 days. If you choose to file a claim on your own, we will then beunable to intervene with USPS on your behalf.

All orders are shipped via USPS Priority Mail. Orders are typically fulfilled within ten (10) business days (M-F). Once fulfilled, orders typically arrive within 1-3 shipping days through USPS Priority Mail. Order tracking and shipping insurance come standard with all orders.

We do not accept returns or allow refunds due to personal dissatisfaction.

We have not changed our formula. It has been very hot here in Las Vegas, where we ship from. Please place your jar in the fridge if you find the consistency is different.

Please email support@phamilyhair.com and update your profile.

Please reach out to USPS directly for further assistance and update your profile.

Yes, we can change your name on the order that did not ship. Please note, it should not be a problem with USPS. Please update your profile as well.

Please note, it should not be an issue with USPS - and reach out directly to them for further assistance.

Please email support@phamilyhair.com for further assistance.

We are unable to refund a product that has shipped.

Once a package returns to us, in our hands, we will re-ship you a jar.

Yes, we currently ship with USPS.