At Phamily Hair Care, we are committed to your satisfaction with our products. We do not offer refunds for personal dissatisfaction with our Phamily Hair Care product. Instead, we provide a range of helpful resources, including demonstrations, FB LIVE Q&A's, and hair tutorials, to ensure that you can make an informed decision before making a purchase. If you encounter challenges in achieving your desired results with our Phamily Hair Care product, please don't hesitate to contact us at support@phamilyhair.com, and our team will be delighted to assist you.